Refund Policy

Last updated: August 20, 2026

This policy summarizes Section 5.4 (Refunds for Credits) and Section 7.5 (Buyer Refunds for AI Business Marketplace purchases) of our Terms of Service in plainer language. If anything here conflicts with the Terms of Service, the Terms of Service control.

General rule: purchased Credits are non-refundable

Once purchased, Credits are generally not refundable. Credits already consumed by a completed action (analysis or generation by AI CEO or an AI Employee) cannot be refunded because you were dissatisfied with, or ultimately did not use, the resulting output — the computational cost of producing that output has already been incurred.

When a refund is available

A refund is available as an exception in any of the following cases:

  1. Required by law — where applicable consumer-protection law requires a refund.
  2. Purchased in error — the Credit purchase was made in error and you contacted us within a reasonable time.
  3. AI Business Marketplace buyer protection — the Asset (e.g. an AI Employee template) you purchased doesn't work as described, is fraudulent, or infringes a third party's rights. Contact us in this case; Marketplace refunds are handled case by case and may result in the Asset being uninstalled from your Workspace.

How a refund is actually processed (an important technical fact)

Where a refund is granted, the current implementation only credits the amount back to your Credit balance in your MAFICA Wallet. There is no functionality today that actually returns money to you through PayPal's payment system (this applies to AI Business Marketplace purchases as well).

If we determine a real refund is warranted, we handle it individually through our support process. If PayPal Refund API integration is implemented in the future, this policy will be updated to reflect that.

Subscription plans

Starter/Professional/Business subscription plans are billed automatically at their configured billing cycle (monthly). You may cancel at any time (stopping future billing), but the refund principles above apply to any cycle you've already been billed for.

Contact us

For refund questions, please also review Sections 5.4 and 7.5 of our Terms of Service, then reach us via the method listed on our Contact page.